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酒店英语口语-含盘 内容简介
陈丽芳、王燕主编的《酒店英语口语(附光盘)》共四个章节，讲述酒店前厅、客房、餐饮、康乐商场等内容。每章节分Do You Know，Learning Objectiyes，Sample Dialogues，Sentence Patterns，Words and Expressions，Notes，Consolidation七个部分。内容选材为酒店业一线服务和管理部门的各个环节，突出对话主题。本书旨在培养学生的英语口语交际能力，坚持岗位导向原则，为酒店业培养能够熟练使用英语交际的服务人员和中不错管理人才。 《酒店英语口语(附光盘)》内容丰富、结构清晰、实际操作性强，既可供高职高专旅游酒店管理专业使用，也可为酒店一线从业人员自学使用。
酒店英语口语-含盘 目录
Basic Knowledge
Unit 1 What Is a Hotel?
Unit 2 General Expressions for Hotel Services
Chapter One The Front Office
Unit 1 Room Reservation
Unit 2 Reception
Unit 3 Concierge
Unit 4 Telephone Service
Unit 5 Business Center
Unit 6 At the Cashiers
Unit 7 Settle the Complaints
Chapter Two Housekeeping
Unit 1 Simple Chamber Service
Unit 2 Cleaning the Room
Unit 3 Laundry Service
Unit 4 Room Service
Unit 5 Other Services
Unit 6 Maintenance Service in the Guest Room
Chapter Three Food and Beverage
Unit 1 Table Reservation
Unit 2 Receiving the Guest
Unit 3 Taking Orders
Unit 4 Beverage Service
Unit 5 Serving the Guest
Unit 6 Kitchen Service
Chapter Four At the Recreation Centre and Health Club
Unit I At the Beauty Parlor
Unit 2 At the Health Club
Unit 3 Sauna and Massage Service
Unit 4 At the Hair Salon
Unit 5 At the Shopping Arcade
Appendix Commonly Used Words and Expressions in the Hotel
References
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