灵活运用篇-酒店实用英语 本书特色
本教材主要培养酒店、旅游专业学生或酒店服务人员的英语听说能力以及在实际工作岗位上的英语运用能力,
突出行业外语的应用能力培养。本书内容还原了工作本来面貌,注重以实际工作流程为导向,同时紧扣《江苏省旅
游饭店职业英语等级标准(中级)》。书中内容不仅与职业资格证书挂钩、与行业接轨,实现分层次培养人才的目
的,而且密切结合酒店前厅、客房、餐饮等岗位群的典型工作任务,突出现代旅游服务业从业人员的英语语言表
达、人际交往与沟通协调能力及应变能力的综合素质的培养。
灵活运用篇-酒店实用英语 内容简介
酒店实用英语(灵活运用篇)涵盖酒店服务各个环节,和你的手机互动,一起玩转职场英语。
灵活运用篇-酒店实用英语 目录
目
录
VIII
Scene One
Scene Two
Scene Three
Scene Four
Scene Five
Room Reservations
At the Reception Desk
Business Center
Concierge Service
The Cashier
2
9
15
23
30
Scene One
Scene Two
Scene Three
Chamber Service
Laundry Service
Personal Service
40
47
53
Scene One
Scene Two
Scene Three
Scene Four
Scene Five
Welcoming Guests
Taking Orders
Serving Dishes
Bar Service
Room Service
62
68
75
82
89
Part
1
The Front Desk
前厅服务英语
1
Part
2
Housekeeping Department
客房服务英语
39
Part
3
Food & Beverage Department
餐饮服务英语
61
CONTENTS
IX
Part
4
Scene One
Scene Two
Scene Three
Conference Services
Recreation Services
Shopping Arcade
98
104
110
Scene One
Scene Two
Handling Emergencies
Settling Complaints
118
124
Scene One
Scene Two
Hotel Management
Career and Resume
132
138
Other Services
其他服务英语
97
Part
5
Emergencies & Complaints
应急和投诉处理
117
Part
6
Hotel Management & Orientation
酒店管理与求职
131
Appendix
Ⅰ:
Traditional
Festivals 226
Appendix
Ⅱ:
Housekeeping
Vocabulary
227
Appendix
Ⅲ:
Tableware 228
Appendix
Ⅳ:
Food 230
参考文献 231