英语导游实务教程(第二版) 本书特色
《英语导游实务教程(第2版)》旨在培养英语导游的业务知识和运用英语带团的实际工作能力。《英语导游实务教程(第2版)》详细阐述了导游业务知识、导游带团技巧并提供写作范例，可供旅游院校旅游管理、旅游英语、导游专业的学生使用。全书附有英语导游资格考试模拟题和评分标准，是英语导游资格考试理想的培训教材和导游员带团的实用的工具书。
英语导游实务教程(第二版) 目录
Unit 1 Tour Guide导游员Part Ⅰ ABC for Tour GuidesPart Ⅱ Welcome SpeechA Welcome SpeechPart Ⅲ Situational DialogueTian’anmen Gate Tower（Ⅰ）Tian’anmen Gate Tower（Ⅱ）Part IV Practical Writing for TourismCorrespOndence of Travel AgenciesUnit 2 Travel Schedule旅行计划Part Ⅰ ABC for Tour GuidesPart Ⅱ Method ofIntroductionTile Method of Ouestion-and-Answer IntroductionPart Ⅲ Tourist SiteHuangpu RiverPart Ⅳ Simulated IntroductionThe Oriental Pearl TV TowerUnit 3 Preparations for Meeting Tour Group接团准备Part Ⅰ ABC for Tour GuidesPart Ⅱ Situational DialogueThe Old Town of Lijiang（Ⅰ）Thc Old Town of Liiang（Ⅱ）Part Ⅲ Ethnic CultureN3Xi CullurePart Ⅳ Practical Writing for TourismA Letter of Sales ProposalUnit 4 Accommodations入住酒店Part Ⅰ ABC for Tour GuidesPart Ⅱ Method ofIntroductionThe Method of Introduction of Combining Facts and FigmentsPart Ⅲ Tourist SiteThe Silk RoadPart Ⅳ Simulated IntroductionMingshashan and Crescent SpringUnit 5 Dietary Service饮食服务Part Ⅰ ABC for Tour GuidesPart Ⅱ Situational DialogueDazhao TempleThe Xilamuren GrasslandPart Ⅲ Ethnic CultureMongolian CulturePart Ⅳ Practical Writing for TourismHotel ReservationUnit 6 Special Requests特殊要求Pan Ⅰ ABC for Tour GuidesPart Ⅱ Method ofIntroductionThe Method of Explanatory IntroductionPart Ⅲ Tourist SiteGushanPart Ⅳ Simulated IntroductionWuzhenUnit 7 Techniques of Tour Guides带团技巧Part Ⅰ ABC for Tour GuidesPart Ⅱ Situational DialoguePhoenix Town（Ⅰ）Phoenix Town（Ⅱ）Unit 8 Tourists’ Mind-Sets 游客心理Unit 9 Recreation 娱乐活动Unit 10 Shopping 带团购物Unit 11 Incidents while Escorting Tour Group (1) 带团事故（1）Unit 12 Incidents while Escorting Tour Group (2) 带团事故（2）Unit 13 Documents and Luggage Lost 遗失证件、行李Unit 14 Tourists Missing 游客走失Unit 15 Illness and Care 生病与护理Unit 16 First Aid 急救Unit 17 Traffic Accidents 交通事故Unit 18 Breach of Security and Fire Disaster 治安事故与火灾Unit 19 Religion and Regulations 宗教与法规Unit 20 Quitting Tour and Extending Travel Time 退团与延期Unit 21 Complaints 投诉Unit 22 Sending Tourists Off 送客离站Reference Keys 参考答案Bibliography 参考书目
英语导游实务教程(第二版) 节选
《英语导游实务教程(第2版)》着重培养英语导游的实际工作能力，帮助在校学生考取英语导游资格证，指导导游解决带团工作中遇到的或右能遇到的各种问题，熟悉导游服务规范，培养他们分析问题、解决问题的能力。《英语导游实务教程(第2版)》体例新颖，内容翔实，具有以下几个特点：1.重视导游业务在导游带团时的基础性作用，详细阐述了导游规范的主要内容，并以问答形式进行编写，言简意赅，便于导游在工作中查阅，方便导游资格考试考生掌握导游规范的重点内容。2.重视导游应变能力的培养，通过分析和解决导游在带团过程中经常遇到的问题，培养、提高导游带团的应变能力。全书共有65个导游应变能力测试题，帮助导游员针对不同情况准备各种应急预案，采取正确的措施。3.强调写作在导游带团中的重要作用。旅游应用文是《英语导游实务教程(第2版)》中的一个重要组成部分，如旅游合同、旅游协议、导游线路设计等。4.阐述了导游的基本讲解方法，学生、考生和导游员可以将导游讲解技巧运用于导游词讲解，通过学习各种导游讲解方法提高运用英语讲解景点的实际能力。5.景点知识问答题导游带团和导游资格考试的重要内容之一。《英语导游实务教程(第2版)》对四川主要景点中的每一个景点提出3-5个景点知识问答题，包括景点中的历史文化、民俗风情、神化传说和科学原理等。6.为了导游人员的实际工作需要，《英语导游实务教程(第2版)》附录了导游旅行表格、旅游专业术语、旅游常用缩略语等，使之成为导游带团的一部实用的工具书。
英语导游实务教程(第二版) 相关资料
插图：The leader of the Five Sacred Mountains, Mount Taishan is located in the center of Shandong Province. It epitomizes splendid Chinese culture and was listed in the World Natural and Cultural Heritage List of UNESCO in 1987.In ancient times, the first thing for an emperor to do on ascending to the throne was to climb Mount Taishan and pray to heaven and earth or their ancestors. It was said that 72 emperors of different dynasties made pilgrimages to this mountain. These special ceremonies and sacrifices earned the mountain widespread fame.There are four ascents of the mountain.East RouteThis route is considered to be the Imperial Route because the emperors all took this way to make sacrifices. With elegant natural scenery, palaces, stone inscriptions are also scattered along the winding path. Dai Temple is the place where emperors stayed and offered their sacrifices. The temple was built in the Han Dynasty and expanded in the Tang and Song dynasties. After several renovations, it has become the biggest and most complete temple on the mountain.West RouteThe west route is made up of two parts. The first part is the highroad from the Heaven and Earth Square to the Mid-heaven Gate. The other part is the cable way from the Mid-heaven Gate to the top of the mountain. This route is well equipped with modem facilities and is the most fashionable way to reach the Jade Emperor Summit.Peach Blossom Valley RouteThis route is the most convenient way to climb the mountain, especially for tourists who drive or take a bus from northern places. Peach Blossom Valley can be accessed by taking the No.104 national highway, then setting off from the big parking lot by bus to the cable-car stop. From there you reach the top in a few minutes. The ropeway is designed for sightseeing from the air giving a clear view.Tianzhu Peak Route
英语导游实务教程(第二版) 作者简介
朱华，男，安徽潜山人，四川师范大学旅游学院教授，旅行社管理系主任，硕士研究生导师，历任四川导游资格考试评委、四川省十佳导游大赛评委和成都市十佳外语导游大赛主任评委。1988年出国，出访英国、法国、埃及、肯尼亚和西亚诸国。2002年引进英国、澳大利亚原版教材，教授旅游学基本原理和旅游案例分析，从事旅游基础理论和旅游企业管理研究，致力于弘扬中国旅游文化，研究、介绍国外旅游前沿理论，取得一批国家、省级教学科研成果，其中国家级成果四项：主持国家双语教学示范课程《旅游学概论》一门、出版“普通高等教育‘十一五’国家级规划教材“三部。
在国内外学习工作期间，多次参加国际学术会议，参与和主持四川省教育厅、世界银行等国内外科研和金融机构资助项目十余项。在《旅游学刊》、《国际经济合作》等全国重要学术期刊上发表“乡村旅游利益主体研究——以成都市红砂村观光旅游为例”等学术论文二十余篇，其中15篇独立完成，CSSCI收录。现已出版旅游著作2部、旅游教材8部，其中3部为“普通高等教育‘十一五’国家级规划教材”。主要著作有：《四川导游》、《旅游学概论》、《四川旅游景点与文化》、《英语导游实务教程》、《英语导游听说教程》、《西南旅游英文基础教程》等。
