现代酒店服务英语-(第3版)-本书含光盘 本书特色
本书根据高职高专“工学结合”培养模式编写。作者根据酒店行业的工作环境和岗位要求，营造了仿真的工作情境，使学生在逐项完成服务工作任务的同时，掌握相应的英语词汇、英语表达方法和沟通技巧，具备顶岗工作的能力。书中设计了Service Position、Skills and Attainments、Position Knowledge等教学栏目，实现了酒店英语语言运用能力培养和酒店服务能力培养的有机结合。
本书适合高职高专酒店管理专业和旅游相关专业教学使用，也可作为酒店行业的培训教材，或酒店从业人员自学之用。
现代酒店服务英语-(第3版)-本书含光盘 内容简介
《现代酒店服务英语（第3版）》是在第二版的基础上结合酒店服务的*发展编写的，是十二五国家规划教材，全书共36个单元，有详细的服务流程介绍、服务语言要点、服务演练要点、模拟演练、岗位知识、正文对话和练习题。全书配备纯正美音对话录音，随书附光盘一张，并在书中用二维码链接对话录音，方便学生参考使用。本书可作为高职高专英语教学的教材使用，也可供企业培训使用。
现代酒店服务英语-(第3版)-本书含光盘 目录
Chapter OneFront Desk Service
前
台 服 务
Unit OneCheck?in
单元1入住登记
Service Conversation 1You Are Our Guests
Service Conversation 2Registering a Group
That Has a Reservation
Unit TwoComplaints and on the Guest?s Request
单元2处理投诉和回应客人要求
Service Conversation 3Our Housemaid Will
Bring Them to Your
Room Soon
Service Conversation 4We Do Apologize for
the Inconvenience
Chapter TwoReservation Desk Service
客房预订部服务
Unit ThreeRoom Reservation
单元3客房预订
Service Conversation 5Accepting a
Reservation
Service Conversation 6Recommending Other
Hotels
Unit FourRevising the Reservation
单元4预订变更
Service Conversation 7Changing a
Reservation
Service Conversation 8Canceling a
Reservation for the Guest
Chapter ThreeConcierge Desk Service
礼宾部服务
Unit FiveLuggage Service
单元5行李服务
Service Conversation 9Welcome to the Great
Wall Hotel
Service Conversation 10Is It Charged or
Free
Unit SixCar Reservation Service
单元6车辆预订服务
Service Conversation 11Calling a Taxi at
the Hotel Gate
Service Conversation 12Car Reservation at
the Concierge Desk
Chapter FourCash Desk Service
收银台服务
Unit SevenForeign Currency Exchange
单元7外币兑换
Service Conversation 13Exchange US dollars
into Chinese yuan
Service Conversation 14Changing at the
Airport Exchange Office
Unit EightCheck Out
单元8结账退宿
Service Conversation 15Checking Out in Cash
Service Conversation 16Checking Out by
Credit Card
Unit NineSolving Problems with the Bill
单元9解决账单问题
Service Conversation 17Explaining the Bill
Service Conversation 18Here Is the Money
You?ve Overpaid
Chapter FiveTelephone Desk Service
总
机 服 务
Unit TenTelephone Operator
单元10转接电话
Service Conversation 19Outgoing Calls
Service Conversation 20Incoming Calls
Unit ElevenOther Service
单元11其他服务
Service Conversation 21The Wake?up Call
Service Conversation 22Leaving the Message
Chapter SixHousekeeping Service
客
房 服 务
Unit TwelveChamber Service
单元12客房服务
Service Conversation 23May I Do the Room Now
Service Conversation 24What Time Would You
Like Me to Come Back
Unit ThirteenRoom Service
单元13客房送餐服务
Service Conversation 25Your Order Will
Arrive in 15 Minutes
Service Conversation 26Here Is Your Chinese
Breakfast
Unit FourteenMaintenance Service
单元14维修服务
Service Conversation 27The Repairman Will
Come to Your Room Soon
Service Conversation 28Repairing the
Facilities in the Bathroom
Chapter SevenRestaurant Service
餐
厅 服 务
Unit FifteenTable Reservation
单元15餐厅预订
Service Conversation 29Reserving a Table on
Valentine?s Day
Service Conversation 30Book a Table by the
Window
Unit SixteenGreeting the Guests
单元16餐厅迎客服务
Service Conversation 31Arranging One Table
for the Non?reserved Guest
Service Conversation 32Arranging One Table
for the Reserved Guest
Unit SeventeenTaking Orders
单元17点菜服务
Service Conversation 33Can You Recommend
Some Chinese Food
Service Conversation 34The Chinese Cuisine
Is Divided into Eight Styles
Unit EighteenService During the Meal
单元18上菜服务与席间服务
Service Conversation 35Serving the Guest
During the Meal
Unit NineteenSetting Accounts
单元19结账
Service Conversation 36I Forgot to Bring My
Wallet with Me
Service Conversation 37Do You Accept Credit
Cards
Chapter EightBar Service
酒
吧 服 务
Unit TwentyGeneral Service
单元20常规服务
Service Conversation 38Serving Drinks
Unit Twenty?oneDealing with
Complaints and a Drunken Guest
单元21处理投诉和醉酒客人
Service Conversation 39I Am Not Happy with
the Steak
Service Conversation 40A Drunken Guest
Chapter NineBusiness Center Service（Ⅰ）
商务中心服务（一）
Unit Twenty?twoSecretarial
Service
单元22文秘服务
Service Conversation 41Having the Meeting
Material Copied
Service Conversation 42Typing of the
Material
Unit Twenty?threeFax Sending and
Receiving
单元23收发传真服务
Service Conversation 43Receiving a Fax
Service Conversation 44Sending a Fax
Chapter TenBusiness Center Service（Ⅱ）
商务中心服务（二）
Unit Twenty?fourTicket Booking
单元24票务服务
Service Conversation 45Booking a Train
Ticket
Service Conversation 46Booking an Air
Ticket
Unit Twenty?fiveConcierge
Service
单元25委托代办服务
Service Conversation 47Renting Equipment
Service Conversation 48Postal Expressing
Chapter ElevenHealth & Recreation
Center Service
康体中心服务
Unit Twenty?sixBody Care Service
单元26康体服务
Service Conversation 49Serving Basketball
Service Conversation 50Serving Bowling
Unit Twenty?sevenBathing Service
单元27洗浴服务
Service Conversation 51Serving Sauna
Service Conversation 52Serving Swimming
Unit Twenty?eightEntertaining
Service
单元28娱乐服务
Service Conversation 53Serving Ballroom
Service Conversation 54Serving Net Bar
Chapter TwelveConvention & Exhibition
Center Service
会展中心服务
Unit Twenty?nineConvention
Service
单元29会议服务
Service Conversation 55Reserving the
Conference on the Phone
Service Conversation 56Discussing the
Service Details
Unit ThirtyExhibition Service
单元30展览服务
Service Conversation 57Reserving an
Exhibition
Service Conversation 58We?re in an
Urgent Need for Your Help
Chapter ThirteenShopping Service
商场部服务
Unit Thirty?oneRecommending the
Article for the Guest
单元31为客人推荐商品
Service Conversation 59Shopping at the
Jewelry and Crafts Shop
Service Conversation 60Shopping at the
Textile and Knitwear Shop
Unit Thirty?twoDisplaying the
Articles for the Customer to Choose
单元32展示商品供客人挑选
Service Conversation 61Shopping at the
Chinese Arts and
Stationery Shop
Service Conversation 62Shopping at the
Chinese Tea Counter
Chapter FourteenOther Service
其
他 服 务
Unit Thirty?threeLost and Found
Service
单元33失物招领服务
Service Conversation 63Don?t Worry, Sir
Service Conversation 64Claiming My Ring
Unit Thirty?fourDepositing
Service
单元34寄存服务
Service Conversation 65Luggage Depositing
Service Conversation 66Safe?Deposit Box
Unit Thirty?fiveTourism Service
单元35旅游信息服务
Service Conversation 67Showing the Way
Service Conversation 68Booking a Tour
Unit Thirty?sixBaby?sitting
Service
单元36托婴服务
Service Conversation 69Baby?sitting Service
Key to the Exercises
练习答案
参考文献
