Unit 13 Making Yourself Familiar with the Workplace
熟悉工作环境 ……………………………………………………………65
Unit 14 Training
培训 ………………………………………………………………………70
Unit 15 Adapting to the Corporate Culture
适应企业文化 ……………………………………………………………75
Unit 16 Lunch Breaks
午休时间 …………………………………………………………………81
Unit 17 Office Maintenance
办公室维护 ………………………………………………………………84
Unit 18 Ordering Office Supplies
订购办公用品 ……………………………………………………………89

Chapter 3 Routine Office Work
日常办公
Unit 19 Assigning the Work
分配工作 …………………………………………………………………94
Unit 20 Obstacles to Project Implementation
项目实施中的障碍 ………………………………………………………99
Unit 21 Confirming Work Progress
确认工作进度 ………………………………………………… ………101
Unit 22 Evaluating Job Performances
评估工作表现 ………………………………………………… ………109
Unit 23 Equipment Malfunctions
设备故障 …………………………………………………… …………114
Unit 24 Using Office Equipment
使用办公设备 ………………………………………………… ………118
Unit 25 Dealing with Customer Complaints
处理顾客投诉 ………………………………………………… ………123
Unit 26 Filing
文件归档 ……………………………………………………… ………128
Unit 27 Making and Receiving Calls
接打电话 ………………………………………………………… ……132
Unit 28 Making Mistakes
犯错 ……………………………………………………… ……………137
Unit 29 Talking to Your Supervisor
与上级主管谈话 ……………………………………… ………………142

Chapter 4 Getting Along with Your Co-Workers
同事相处
Unit 30 Learning from Your Co-Workers
向同事学习 ………………………………… …………………………148
Unit 31 Giving Compliments
给予赞扬 …………………………………………… …………………153
Unit 32 Resolving Contradictions and Conflicts
解决矛盾和冲突 …………………………………… …………………158

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