现代旅游英语教程 本书特色

　　本书是一本指导涉外导游员提高英语交流和会话能力、讲求策略、重视文化差异的导游英语教材。全书由十三个主题、十四个单元组成，内容涵盖：旅游与导游、迎接宾客、去往宾馆并致欢迎辞、宾馆入住、行程安排、景点介绍、餐馆就餐、购物体验、娱乐活动、应付琐事、遭遇意外、处理投诉、送别宾客并致辞等。每一单元又分成预热问题、情景对话、实用句子、相关策略、文化差异、相关术语和练习七个部分展开。 另外，本教材的附录很具特色，所提供的内容全部为国际导游或外事接待人员所**、须知，内容包括：全球旅游道德标准、英语导游资格证考试(现场考试)评分标准、旅游团接待计划、宾馆所用各种表格等。

现代旅游英语教程 目录

unit 1 tourism & tour guides
　warm-up questions
　situational dialogues
　in the classroom
　on the campus
　in the classroom
　helpful sentences
　definitions of tourism
　classification of tour guides
　importance of tour guides' work
　qualities for being a qualified tour guide
　related strategies
　tips for taking the tour guide qualification examination
　cultural differences
　tour-guide training
　related special terms
　key tourism organizations & associations
　major types of tourist guides
　tour guide training/education & examination
　practice
unit 2 receiving guests
　warm-up questions
　situational dialogues
　at the airport arrival lobby
　at the railway arrival platform
　with individual tourists
　by the coach
　helpful sentences
　finding guests
　self-introduction
　giving greetings
　confirming numbers of the tourists/luggage
　moving out of the airport/railway station
　offering help
　related strategies
　a full preparation for meeting tourists
　cultural differences
　customs for greeting people
　related special terms
　key tourist services/agencies in china
　types of travel
　tour guide's documentation & tools
　airport & railway station
　practice
unit 3 en route to the hotel & welcome speech
　warm-up questions
　situational dialogues
　a welcome speech
　an outline of the welcome speech
　general introduction to the city
　on-the-way guiding
　hotel introduction
　helpful sentences
　asking for attention
　self-introduction
　introducing a person to a group
　giving welcomes
　expressing intentions to provide good service
　giving good wishes for a pleasant stay
　related strategies
　a good first impression
　cultural differences
　names & culture
　related special terms
　introducing the city
　introducing a hotel
　practice
unit 4 checking in at the hotel
　warm-up questions
　situational dialogues
　group check-in with reservation
　fit check-in
　group check-in with a room change
　walk-in check-in
　helpful sentences
　before checking-in
　registering the guest
　assigning rooms to the guests
　introducing service
　related strategies
　check-in at a hotel
　cultural differences
　art of speaking
　related special terms
　a catalog of room types
　meal plans
　food and beverage department
　front office
　housekeeping department
　recreation department
　practice
unit 5 itinerary planning
　warm-up questions
　situational dialogues
　discussing a two-day tour in nanjing
　……
unit 6 sightseeing ⅰ
unit 7 sightseeing ⅱ
unit 8 dining at restaurants
unit 9 shopping experience
unit 10 recreational programs
unit 11 dealing with miscellaneous matters
unit 12 dealing with emergencies
unit 13 handling complaints
unit 14 seeing off guests and farewell speeches
answers for reference
appendices

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