客舱服务英语 本书特色

　　林虹主编的《客舱服务英语(人民交通出版社十 二五民航运输类空中乘务专业规划教材)》是以培养 学生英语实际应用能力和职业素养为出发点，融合国 内外多家航空公司的服务标准及服务程序，按照空中 乘务员的工作流程编写而成的。全书共18个单元，通 过空中乘务员飞行期间各个阶段的服务和机上紧急情 况与非正常航班等特殊情况的处理，强化客舱服务英 语的训练，帮助学生全方位地了解空中乘务员的工作 。本书内容翔实，尽力为学生设定不同情景来提高英 语口语表达能力，同时提供大量与空中乘务专业相关 的民航知识，加强学生职业素质的培养。 　　本书可供高职高专院校空中乘务专业的教学选用 ，亦可供行业相关培训、岗前培训使用。

客舱服务英语 目录

unit 1  greetings and introductions  part a  useful words and expressions  part b  dialogues  part c  public announcements  part d  work-task  part e  supplementary readingunit 2 directing passengers  part a  useful words and expressions  part b  dialogues  part c  public announcements  part d  work-task  part e  supplementary readingunit 3 boarding and cabin check  part a  useful words and expressions  part b  dialogues  part c  public announcements  part d  work-task  part e  supplementary readingunit 4 take off  part a  useful words and expressions  part b  dialogues  part c  public announcements  part d  work-task  part e  supplementary readingunit 5  passenger comfort  part a  useful words and expressions  part b  dialogues  part c  public announcements  part d  work-task  part e  supplementary readingunit 6 berverage service  part a  useful words and expressions  part b  dialogues  part c  public announcements  part d  work-task  part e  supplementary readingunit 7  food service ⅰ  part a  useful words and expressions  part b  dialogues  part c  public announcements  part d  work-task  part e  supplementary readingunit 8  food service ⅱ  part a  useful words and expressions  part b  dialogues  part c  public announcements  part d  work-task  part e  supplementary readingunit 9  in-flight entertainment  part a  useful words and expressions  part b  dialogues  part c  public announcements  part d  work-task  part e  supplementary readingunit 10  duty-free sale  part a  useful words and expressions  part b  dialogues  part c  public announcements  part d  work-task  part e  supplementary readingunit 11  delay  part a  useful words and expressions  part b  dialogues  part c  public announcements  part d  work-task  part e  supplementary readingunit 12 turbulence  part a  useful words and expressions  part b  dialogues  part c  public announcements  part d  work-task  part e  supplementary readingunit 13 weather and time  part a  useful words and expressions  part b  dialogues  part c  public announcements  part d  work-task  part e  supplementary readingunit 14  dealing with health issues  part a  useful words and expressions  part b  dialogues  part c  public announcements  part d  work-task  part e  supplementary readingunit 15 safety a emergency ⅰ  part a  useful words and expressions  part b  dialogues  part c  public announcements  part d  work-task  181  part e  supplementary readingunit 16 safety & emergency ⅱ  part a  useful words and expressions  part b  dialogues  part c  public announcements  part d  work-task  196  part e  supplementary reading ,unit 17  before landing  part a  useful words and expressions  part b  dialogues  206  part c  public announcements  part d  work-task  part e  supplementary readingunit 18  disembarkation  part a  useful words and expressions  part b  dialogues  part c  public announcements  part d  work-task  part e  supplementary readingwords and expressions list

客舱服务英语 作者简介

林虹，女，副教授，1988年毕业于中国民航学院外语系，2001年赴英国德比大学深造，获教育学硕士学位。现任中国民航大学空乘专业负责人和教研室主任。长期从事大学英语、研究生英语、乘务英语的教学工作，主持和参加编写《飞机客舱设备与系统》、《机场运营与管理》、《民航运输英语教程》、《大学英语读写教程(一)要点分析》等多本丛书，并发表论文多篇。

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