5.　Requesting Earlier Shipment　72

6.　Responding to a Shipment Request　73

7.　Requesting Shipping Documents　73

8.　Shipping Advice　74

9.　Shipper Authorization　74

10.　Describing a Container Service　75

Unit　8 COMPLAINTS AND CLAIMS　82

1.　Complaining about a Faulty Products　83

2.　Responding to the Complaint　83

3.　Declining a Claim　84

4.　Complaining about Poor Quality　84

5.　Responding to a Claim on Poor Quality　85

6.　Claim for Short Weight　85

7.　Reply to the Claim on Short Weight　85

8.　Complaining about Late Delivery　86

9.　Responding to the Complaint about Late Delivery　86

10.　Claim on Replacements for Damaged Products　86

Unit　9 CONTRACTS AND AGREEMENTS　93

1.　On Sales Agreement　94

2.　On Purchase Agreement　94

3.　On Sales Representative Agreement　94

4.　Amendments to the Sales Representative Agreement　95

5.　On Consortium Agreement　95

6.　On Service Agreement　96

7.　Contract Renewal　96

8.　On Terms of a Proposed Contract　97

9.　Suggesting a Change in a Contract　97

10.　Extension of a Contract　97







Unit　10 INVITATIONS AND INTRODUCTIONS　105

1.　Invitation to Attend an Exhibition　106

2.　Invitation to a Car Expo　106

3.　Accepting an Invitation to an Event　106

4.　Accepting an Invitation to a Meeting　107

5.　Postponing an Invitation to a Factory Tour　107

6.　Follow-up to an Invitation　107

7.　Self-Introduction Business Letter　108

8.　A Business Introduction Letter　108

9.　Introducing a New Catalog　109

10.　Introducing a New Product　109

Unit　11 THANK-YOU AND WELCOME　115

1.　Thanks for Arrangements　116

2.　Meeting Thank-you Note　116

3.　Thanks for Payment　116

4.　Referral Thank-you Note　117

5.　Sales Thank-you Letter　117

6.　Welcome Letter to a New Account　117

7　.Welcome Letter on the Website　118

8.　Welcome Letter to an Expo　118

9.　Welcome Letter to a Trade Show　118

10.　Welcome Letter to a New Shareholder　119

Unit　12 ANNOUNCEMENTS AND NOTIFICATIONS　126

1.　Announcing a Change of Policy　127

2.　Announcing a Change of Business Address　127

3.　Announcing a Holiday Closing　127

4.　Announcing a Change of Email Address　128

5.　Announcing a New Product　128

6.　Announcing a Rate Increase　128

7.　Notifying a Shipper of an Incorrect Order　129

8.　Informing Customers of a Misprint　129

9.　Announcing a New Website　129

10.　Informing a Customer of an Incorrect Payment Amount　130

11.　Announcing a Business Takeover　130





Unit　13 ACKNOWLEDGEMENTS AND CONFIRMATIONS　136

1.　Acknowledging an Order　137

2.　Acknowledging the Return of an Item　137

3.　Acknowledging a Payment　137

4.　Acknowledging a Job Application　138

5.　Acknowledging a Compensation Request　138

6.　Confirming an Oral Agreement　138

7.　Confirming a Meeting　139

8.　Confirming a Promotion　139

9.　Confirming the Receipt of a Bid　139

10.　Confirming a Travel Arrangement　140

Unit　14 OTHER BUSINESS CORRESPONDENCE　146

1.　Leasing Terms　147

2.　Rental and Cash Deposit　147

3.　Invitation to Bid　148

4.　Declining a Bid　148

5.　Producing with Supplied Drawings　149

6.　Requesting Open Cover Insurance　149

7.　Clarifying Insurance Terms　150

8.　Seeking Distributors　150

9.　Buyer's Request for Goods on Consignment　151

10.　Seller's Acceptance of the Above　151

APPENDICES　158

A.　International Trade Terms　158

B.　Plain English　162

C.　Positive Vocabulary for Business Writing　164

D.　Common Marks of Punctuation　167

E.　Abbreviations for Business Vocabulary　168

F.　Main Ports　169

G.　Currencies of the World　171

References　173

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