13.1 Introduction 428
13.2 Models of System Response Time (SRT) Impacts 430
13.3 Expectations and Attitudes 434
13.4 User Productivity and Variability in SRT 436
13.5 Frustrating Experiences 438

CHAPTER 14 Documentation and User Support (a.k.a. Help) 446
14.1 Introduction 448
14.2 Shaping the Content of the Documentation 449
14.3 Accessing the Documentation 455
14.4 Reading from Displays versus Reading from Paper 460
14.5 Online Tutorials and Animated Demonstrations 465
14.6 Online Communities and Other Avenues for User Support 468
14.7 The Development Process 470

CHAPTER 15 Information Search 476
15.1 Introduction 478
15.2 Five-Stage Search Framework 482
15.3 Dynamic Queries and Faceted Search 492
15.4 Command Languages and “Natural” Language Queries 497
15.5 Multimedia Document Search and Other Specialized Search 498
15.6 The Social Aspects of Search 502

CHAPTER 16 Data Visualization 508
16.1 Introduction 510
16.2 Tasks in Data Visualization 511
16.3 Visualization by Data Type 519
16.4 Challenges for Data Visualization 527

AFTERWORD Societal and Individual Impact of User Interfaces 536
A.1 Future Interfaces and Grand Challenges 538
A.2 Ten Plagues of the Information Age 542
Name Index 549
Subject Index 555
Credits 573

用户界面设计-有效的人机交互策略-(第六版)-英文版 作者简介

Ben Shneiderman，美国知名专家，长期从事用户界面设计的教学与研究工作，发表论文多篇，出版图书多部，在界面设计领域成果丰硕。
BEN SHNEIDERMAN (http://www.cs.umd.edu/~ben) is a Distinguished University Professor in the Department of Computer Science, Founding Director (1983-2000) of the Human-Computer Interaction Laboratory (http://www .cs.umd.edu/hcil/), and a Member of the UM Institute for Advanced Computer Studies (UMIACS) at the University of Maryland. He is a Fellow of the AAAS, ACM, IEEE, NAI, and SIGCHI Academy and a Member of the National Academy of Engineering, in recognition of his pioneering contributions to human-computer interaction and information visualization.

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