酒店英语口译 本书特色

　　钱嘉颖、吴云编写的《酒店英语口译》主要涵盖酒店服务场所的员工服务基本程序，包括酒店接待基本知识、客户预订、迎宾服务、入住登记服务、总台服务、餐厅服务、酒水服务、退房服务等基本知识和工作流程?br/>  

酒店英语口译 内容简介

本书主要涵盖酒店服务场所的员工服务基本程序, 包括酒店接待基本知识、客户预订、迎宾服务、入住登记服务、总台服务、餐厅服务、酒水服务、退房服务等基本知识和工作流程。

酒店英语口译 目录

chapter 1 room reservationsection 1．shadow repeating situation 1：job description for reservation agent situation 2：group reservationsection 2．sight interpreting situation 1：an fit room reservation situation 2：a walk．in room reservationsection 3．live i nterpreting situation 1：amending the room reservation situation 2：dealing with a reservation mix-upchapter 2 the bellman and concierge servicesection 1．shadow repeating situation 1：meeting the guest at the airport situation 2：meeting the guest at the railway stationsection 2．sight interpreting situation 1：showing guests to the room situation 2：ordering a taxi，section 3．live interpreting situation 1：booking flight tickets situation 2：booking acrobatics ticketschapter 3 check·in service section 1．shadow repeating situation 1：check．in process--fit check．in situation 2：checking in for booked rooms，section 2．sight interpreting situation 1：checking in for walk．in guests situation 2：checking in for a group，section 3．livc interpreting situation 1：checking in for the handicapped situation 2：dealing with check．in disputeschapter 4 services at the reception desksection 1．shadow repeating situation 1：changing the room situation 2：no．showssection 2．sight interpreting situation 1：asking for extension situation 2：leaving a message for the guestsection 3．live interpreting situation 1：leaving a message for visitors situation 2：taking messageschapter 5 services in guest roomssection 1．shadow repeating situation 1：housekeeping operation situation 2：introducing facilities in guest roomssection 2．sight interpreting situation 1：regular cleaning service situation 2：turn．down servicesection 3．live interpreting situation 1：finding a babysitter situation 2：facilities for the handicappedchapter 6 restaurant servicesection 1．shadow repeating situation l：introduction to types of food service situation 2：catering for a three—day seminarsection 2．sight interpreting situation 1：seating guests situation 2：taking chinese food orders situation 3：taking a western food orderssection 3．live interpreting situation 1：taking dessert orders situation 2：serving dishes to individualschapter 7 beverage servicesection 1．shadow repeating situation 1：beverage service guidelines situation 2：lounge／bar servicesection 2．sight interpreting situation 1：serving wine to individuals situation 2：alcoholic beveragessection 3．live interpreting， situation 1：soft drinks situation 2：tending at the barchapter 8 checking outsection 1．shadow repeating situation 1：foreign exchange service situation 2：exchanging foreign currenciessection 2．sight interpreting situation 1：paying in cash situation 2：paying with credit cardssection 3．live interpreting， situation 1：paying with traveler’s checks situation 2：explaining the bill

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