酒店英语 本书特色

　　《酒店英语》以酒店服务与管理岗位**的专业知识和技能为学习内容，以酒店前厅、客房、餐厅和康乐情景为主线，围绕着真实的工作任务，突出典型工作岗位应具备的依言行事的能力。 　　本书分为4大学习情境，共19个单元。其中，前厅服务6个单元，客房服务5个单元，餐厅服务4个单元，康乐服务4个单元。每个单元包括单元知识总括、课时任务学习和单元复习。每课分为4个部分，分别包括知识目标、技能目标、教学过程和知识加油站。其中，教学过程包括6个任务，这6个任务分别为单词训练、词组训练、句型训练、听说训练、角色扮演以及任务布置。另外，本书还加了3个附录，分别为酒店常用英语词汇、初级星级酒店英语基本知识和防火措施。 　　本书编写目标清晰、具体，体例活泼、新颖，内容简洁、实用，非常适合中等职业学校酒店服务与管理专业学生的英语学习。

酒店英语 目录

module one  front officeunit 1  room reservation  lesson 1  room reservation by telephone  lesson 2  face to face reservation  revision  oneunit 2  check in  lesson 3  welcoming a guest  lesson 4  registering for a guest  revision  twounit 3  information service  lesson 5  getting some suggestions about amusing  lesson 6  getting some suggestions about tour  revision  threeunit 4  telephone service  lesson 7  connecting phone line  lesson 8  asking for leaving a message  lesson 9  wake-up service  revision  fourunit 5  business center  lesson 10  fax & copy files  lesson 11  typing a document  lesson 12  express mail service  lesson 13  train ticket booking  lesson 14  air ticket booking  revision  fiveunit 6  check out  lesson 15  paying in cash  lesson 16  paying by credit card  revision  sixmodule two  housekeepingunit 7  room service  lesson 17  taking telephone orders for breakfast  lesson 18  serving breakfast in the room  revision  sevenunit 8  room-cleaning service  lesson 19  tidying up and cleaning the room  lesson 20  turn-down service  revision  eightunit 9  laundry service  lesson 21  explaining how to get the service  lesson 22  suggesting express service  revision  nineunit 10  maintenance service  lesson 23  repairing the toilet and the outlet  lesson 24  repairing the tv set  lesson 25  repairing the air-conditioner  revision  tenunit 11  settling guests’ complaints  lesson 26  changing the room  lesson 27  lost and found  lesson 28  extending the stay without paying  lesson 29  complaining about the temperature of the room  revision  elevenmodule three  service in the restaurantunit 12  booking a table  lesson 30  a reservation call for dinner  lesson 31  having dinner without reservation  revision  twelveunit 13  ordering dishes  lesson 32  having chinese food  lesson 33  having western food  revision  thirteenunit 14  services during the meal  lesson 34  dealing with requests  lesson 35  dealing with complaints and paying bills  revision  fourteenunit 15  beverage service  lesson 36  serving drinks(1)  lesson 37  serving drinks(2)  lesson 38  serving cocktails  revision  fifteenmodule four  health & recreation centerunit 16  gymnasium service  lesson 39  introducing the facilities  lesson 40  knowing about some sports events  revision  sixteenunit 17  swimming pool service  lesson 41  introducing the swimming pool  lesson 42  swimming service  revision  seventeenunit 18  bowling service  lesson 43  offering bowling room service  lesson 44  playing bowling  lesson 45  talking about ball games  revision  eighteenunit 19  golf service  lesson 46  talking about golf  lesson 47  offer golf service  lesson 48  playing golf  revision  nineteenappendix  appendix ⅰ  common english words of hotel（附录一  酒店常用英语词汇）  appendix ⅱ  elementary english knowledge for hotel（附录二  初级星级酒店英语基本知识）  appendix ⅲ  fire prevention measures（附录三  防火措施） 

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